At Hartley & Rose, we want you to love your order. If you are not completely satisfied, you may return or exchange your item(s) within 30 days of delivery.

All returned items must be unused, in their original condition, and returned in the original packaging whenever possible.

How to Return or Exchange Your Order

Step 1 – Request a Return Form

Please email support@hartleyrose.com to request a return or exchange form.

Step 2 – Pack & Ship Your Return

Carefully package your item(s) and include the completed return form inside the parcel.

Please make sure to:

• Clearly write “Return” on the outside of the package

• Use a tracked and insured shipping method

• Ensure the items are packaged securely to avoid damage during transit

Step 3 – Refund or Exchange

Once your return has been received and inspected, we will:

• Process your refund within 10 business days, or

• Ship your replacement item as quickly as possible

Important Information

• Promotional and sale items may also be returned unless stated otherwise

• Return shipping costs are the responsibility of the customer

• Returns sent without tracking cannot be processed

• For hygiene reasons, underwear, bras, and other intimate items cannot be returned or exchanged

If you have any questions, feel free to contact us at:

support@hartleyrose.com

We aim to respond to all emails within 12–24 hours.